Refund policy

Returns

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@rsfragrances.in. Returns should be sent to:

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. If your country of residence is not India, shipping your goods may take longer than expected.

You can always contact us with return questions at info@rsfragrances.in.

When something is not right

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, including perishable goods such as food, flowers or plants; custom products such as special orders or personalised items; and personal-care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Finding the right item

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Once we receive your return

Refunds

We will notify you once we've received and inspected your return to let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit-card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@rsfragrances.in.

Before dispatch

Cancellation

If you would like to cancel an order, please do so within 10 hours of placing it. We strive to process and ship orders within the next day, so if you cancel after the order has shipped, we cannot provide a refund through cancellation. You may return the product once you receive it to request a refund under this policy.